ERR_NAME_NOT_RESOLVED: what does this error mean?
ERR_NAME_NOT_RESOLVED error means that your PC is unable to find which IP address matches the website hostname that you type in the address bar of your browser (Chrome, Firefox or another one). In other words: this site can’t be reached. Let us talk about all possible causes of emerging the error and methods to fix ERR_NAME_NOT_RESOLVED in the browser.
What can cause ERR_NAME_NOT_RESOLVED error emerging in the browser
The most common reasons of ERR_NAME_NOT_RESOLVED issue are:
- No network connection (cable is damaged, router doesn’t work, your ISP is suffering problems, etc).
- Problems with system services like DNS Client service.
- Outdated information on current DNS server.
- Malware or virus activity.
- Other rare reasons.
How to fix ERR_NAME_NOT_RESOLVED error
So now you know that ERR_NAME_NOT_RESOLVED can be caused by various factors. Accordingly there is no universal solution. Here are our tips on how to fix ERR_NAME_NOT_RESOLVED in your browser – from most common to more rare ones.
1. Ensure you have Internet connectivity
- Is Wi-Fi on and connected to your wireless network?
- Is the ethernet cable plugged-in?
- Is DNS Client Service running? If the DNS Client service is not running, start it and ensure the startup type is set to Automatic:
2. Flush DNS cache
3. Reboot your router
4. Reset the hosts file
Ensure your hosts file does not contain lines except these:
127.0.0.1 localhost ::1 localhost
The easiest way to reset the hosts file in one click is to use this utility.
5. Assign Google DNS to your network adapter
It often helps to fix ERR_NAME_NOT_RESOLVED error in the browser.
- Right-click the network icon in the Taskbar and click Open Network and sharing center:
- Click on your Ethernet or Wi-Fi network connection:
- Click Properties:
- Select TCP/IPv4 and click Properties:
- Select Use the following DNS server addresses.
- Assign Google DNS 18.104.22.168 as preferred DNS server and click OK:
- Open command prompt, type ipconfig /flushdns and hit Enter (as we already explained on the step 2)
6. Reset network settings
- Download Network Adapter Repair All in one utility.
- Launch the utility.
- Click on Advanced repair. The PC will reboot.
7. Remove malware
In some cases viruses and malware can also be the cause of ERR_NAME_NOT_RESOLVED error in your browser. So we recommend that you scan your system using the best malware removal tools and remove all found malicious items.
This step helps to fix ERR_NAME_NOT_RESOLVED (this site can’t be reached) quite often.
P.S. To flush dns (described on the step 2) will never be superfluous.
How can I fix ERR_NAME_NOT_RESOLVED on Android?
Here are th most common solutions for your Android phone or tablet:
- Reboot your Android:
- Reset network settings on Android:
- Assign Google DNS to your phone:
- Assign a static IP:
Rare cases of emerging ERR_NAME_NOT_RESOLVED (This site can’t be reached)
1. Problem with the website
If the error “ERR_NAME_NOT_RESOLVED” appears only for a single website, maybe there is a problem with this particular website. It means you can’t do anything to make it load. In most cases only its webmaster is able to solve the problem.
How to easily check if the problem is with the website (web server, hosting, domain registrar)?
Very easy. Take another device. If you encounter the error on your PC, then take your smartphone. Turn off wi-fi and enable mobile data. Try to open the same website. If you got the same error on the phone using another provider, be sure that the problem is with the website.
And visa versa: if you are experiencing “ERR_NAME_NOT_RESOLVED” error on your Android over mobile data, you need to connect your laptop to Wi-Fi and check the website’s availability. The same error on another device using a different ISP means 95% that the problem is on the website.
2. The website has been just created
You may also get ERR_NAME_NOT_RESOLVED in the browser is you are trying to access the website by the domain name you have just registered. It will be unavailable until you specify NS server and wait for DNS to update bases.
3. Incorrect website name (no such website on the Internet)
Yet another possible reason: you entered another website’s name by mistake and that domain is not registered (website does not exist):