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How to remove Tencent (QQ PC Manager, QQ Phone Manager, etc)

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Tencent is an intrusive unwanted program. The publisher is Tencent Technology (Shenzhen) Company Limited. The program comes in bundles and installs without user’s permission.

Harm from Tencent

It is impossible to uninstall the Chinese program in a usual way. Tencent is missing from the list of installed programs and there is no uninstall.exe in its system folder. Moreover, the program is able to recover after uninstalling.

Components of Tencent

QQPCMgr
QQPhoneManager
QQDownload
QQBlueScreenFix
QQGameZone
QMAndroidServer

Files

TAOFrame.exe
QQGwp.exe
tencentdl.exe

In some cases when the PC is infected with Tencent it may be impossible to download MalwareBytes Anti-Malware or another curing utility. In this case download the program using another computer and bring it on flash.

So how to get rid of Tencent (QQ PC Manager and other components)?

Remove Tencent components with Anti-Malware

Download and install Anti-Malware Free (howto). Scan your system and remove all threats:

Do not restart your computer and proceed to the next step!

Clean the Traces with AdwCleaner

Download the latest version of AdwCleaner. Run it and remove all found adware and PUPs:

Do not click OK, do not restart your computer and proceed to the next step!

Clean Windows Registry

Launch the registry editor:

Select Computer.
Press CTRL+F.
Search for such words as:

tencent
qq.com

Values

Delete all values that contain the words in Name or Data.

Keys

Delete all keys only if they contain “QQ” or “Tencent” in the name.

Do not delete the key if it does not have QQ or Tencent in the name!

Press F3 after each deletion until you see the message

Finished searching through the registry

Try to delete Tencent folders

Try to delete or rename the follwing folders:

C:\Users\Username\AppData\Local\Tencent\
C:\Users\Username\AppData\Roaming\Tencent\ 
C:\Program Files\Tencent\QQPhoneManager\ 
C:\Program Files\Common Files\Tencent\QQPcMgr\ 
C:\ProgramData\Tencent\

Clear the folder:

C:\Users\Ваше Имя\AppData\Local\Temp\

What to do if there is no access to Tencent folder

Boot the live disk and delete folder from another OS.

Restart your PC!

Rescan

Scan the system with MBAM and AdwCleaner one more time and remove all found malware.

Video: an alternate method to get rid of Tencent

Adam Swift

Adam is a real tech maniac. He likes to spend time testing phones, tablets, laptops, as well as any other technical devices, and write practical manuals on their functions. He often sleeps all day, but always works at night. Adam bought his first computer in 1999, being an absolute beginner who never held a computer mouse in his hands. He began to study Windows, constantly experimented and often crashed the operating system. But six months later, he was able to reinstall Windows 98 from a scratch on his own, fix almost any software problem on a PC, he also did hardware upgrades and realized that computers, operating systems and programs are now his biggest passion. In addition, Adam has always been a big lover of phones. With the advent of smartphones with Android OS, he began to pick at them much more than in computers. Now Adam loves to study privacy issues in instant messengers, blocking unwanted calls and other nuances related to privacy and security on the network. You can follow him on Twitter: https://twitter.com/tunecomp

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View Comments

Nicu says:

2016-01-01 at 14:45

All nice and clear with your comments.
I was scanning with Hitman, Anti-Malware and AdwCleaner. If someone have similar problems i suggest to try first unistalling any chinese apps (with some luck i did it without knowing chinese :P) in my PC was installed ADSafe and Tencent. The last one didnt want to die that fast...and to be honest this morning i was thinking thinking to reinstal my OS. Ha ha...
Thankx for the help !
luisa says:

2016-01-14 at 22:16

When I search the words tencent or qq.com my registry doesn't find anything ! :((((
Then when before I have scanned with adwcleaner, are been deleted just 3 keys in 'Registry'. Oww :(( help
- RA24 says:
  
  2016-01-21 at 07:33
  
  delete the folder "ppt" located in program files (x86)
RA24 says:

2016-01-21 at 07:32

Luisa, delete the folder "ppt" located in program files (x86) cheers!
RA24 says:

2016-01-21 at 07:34

delete the folder "ppt" located in program files (x86)
- Daniel says:
  
  2016-01-26 at 15:08
  
  Yo tengo exactamente el mismo problema,he seguido las indicaciones y en el editor de registro no encuentra nada con las palabras clave.Incluso despues de borrar la carpeta "ppt".Ayuda por favor...
  - tune says:
    
    2016-01-26 at 15:24
    
    Hello! I advise you to perform the following actions:
    1. Download the latest AdwCleaner.
    2. Boot to the safe mode.
    3. Close all agents of Tencent in the system tray if it launches (probably it will launch even in the safe mode). Just right-click and select "chinese exit button" (see the images in the guide.)
    4. Run AdwCleaner (working in the Safe Mode). Agree to restart PC when AdwCleaner asks.
    5. Boot to the Safe mode AGAIN!
    6. Go to Program Files, delete Tencent folder. Then delete all folder we mentioned in the guide.
    7. Be sure to clean C:\Users\yourname\AppData\Local\Temp\ (delete everything inside that you are able to delete)
    8. By the way you may run AdwCleaner once again.
    9. After you are sure you removed all tencent folders from the disk you can reboot to the normal mode.
Daniel says:

2016-01-26 at 15:10

Sorry,I did that exactly,erased the "ppt" folder and didnt find nothing.Please help!!!
- tune says:
  
  2016-01-26 at 15:27
  
  Here is my reply //tunecomp.net/tencent-qq/#comment-66
Momo says:

2016-02-12 at 21:03

I have one little problem, i've managed uninstalling it and deleting all the files and values from regedit, but i'm still stuck with a folder full of .tmp files that say i can't delete them because they're open in windows explorer,which they are not. What can i do?
- tune says:
  
  2016-02-12 at 21:45
  
  Hi! The 100% variant is to boot from any liveCD and delete it from another OS. By the way, have you tried to delete the folder in the safe mode?
clay stephens says:

2016-02-21 at 08:02

WOW! Thank you so much! THANK YOU THANK YOU THANK YOU!
Scott says:

2016-03-14 at 02:24

So I did the second step, using the adwcleaner. And I didn't click "OK" but I tried closing that window and it restarted my PC. Problem is, now I can't even boot into Windows.

Any advice?
- tune says:
  
  2016-03-14 at 13:57
  
  How does it look? Black screen? Have you tried to boot into the Safe Mode?
- Frogling says:
  
  2016-04-20 at 17:30
  
  Hello, I did the same thing. Did you manage to solve things?
  I can log in on my laptop but then the screen goes black. No menues or anything are available, I can Ctrl+Alt+Delete and open the task manager but nothing else. I'm having a rough moment.
  - Dzafro says:
    
    2016-06-08 at 18:12
    
    I've got the same problem. Have you found some cure for that?
abech says:

2016-03-14 at 22:47

It worked perfectly !! Thanks a lot !!
GinBlossom says:

2016-03-16 at 02:07

great article! it helped a lot though I still can't delete it lol. In regedit, there's a tencent Device Desc file in Kernel Driver Folder. It doesnt let me delete nor change the binary code. what can I do regarding this? Cheers.
- GinBlossom says:
  
  2016-03-16 at 02:11
  
  to be more specific:
  folder: LEGACY_TAOKERNELDRIVER
  subfolder: 0000
  iten: DeviceDesc (values can't be deleted)
- tune says:
  
  2016-03-16 at 10:15
  
  I think, you should change the owner of the key, then edit Security permissions and thaen delete it. I wish I had such problem on my test machine so I could check this issue...