The Question
Question: Hi! I have a problem with the mic and sound recording on my PC. I recently bought a new computer based on Gigabyte Z390 Aorus Pro and Core i7 9700k CPU. I installed Windows 10 x64 Pro and all updates.
Everything works fine: I can listen to music, I can use my headphones and mic when connected to the rear panel. But the mic doesn’t work when I plug my headset in the 3.5 jack on the front panel. The sound plays fine but the mic produces the strange noise.
The Answer
There are several reasons of your problem. Try all the solutions we suggest below. We’ll start from the simple step and move on to more complicated ones.
Step 1 – Check the Audio Driver
You should check if you have the proper audio driver installed. If Windows 10 downloaded and installed the sound card driver by itself it may not work correctly.
Even if there are no unknown devices in your Device Manager, do the following:
- Go to the download page of your motherboard model.
- Download the latest version of the audio driver: https://www.gigabyte.com/us/Motherboard/Z390-AORUS-PRO-rev-10#support-dl-driver
- Install it.
- Reboot your computer.
- Disconnect the headphones and mic from the front panel.
- Connect the headphones to the green 3.5 jack.
- Confirm you connected the headphones in the sound manager app.
- Now connect the mic to the pink jack.
- Select that you connected the Mic and click OK:
Step 2 – Check if the Sound Card is Enabled in the BIOS
- Reboot your PC.
- Press DEL to enter the BIOS.
- Go to the Chipset section (on other motherboards it is usually located in Integrated peripherals).
- Set the Audio Controller option to Enabled.
- Choose Save & Exit and confirm to apply changes:
Step 3 – Check the High-Definition Pins Connection
If the previous step did not help you need to check if the front panel is properly connected to the motherboard. Do the following:
- Power off your PC.
- Take off the side part of your computer case.
- Check if the audio cable is properly connected to the motherboard.
- While the power is off unplug and plug in again the audio cable.
Now your microphone should work fine on your Z390 Aorus Pro motherboard.
Adam Swift Adam is a real tech maniac. He likes to spend time testing phones, tablets, laptops, as well as any other technical devices, and write practical manuals on their functions. He often sleeps all day, but always works at night.
Adam bought his first computer in 1999, being an absolute beginner who never held a computer mouse in his hands. He began to study Windows, constantly experimented and often crashed the operating system. But six months later, he was able to reinstall Windows 98 from a scratch on his own, fix almost any software problem on a PC, he also did hardware upgrades and realized that computers, operating systems and programs are now his biggest passion.
In addition, Adam has always been a big lover of phones. With the advent of smartphones with Android OS, he began to pick at them much more than in computers.
Now Adam loves to study privacy issues in instant messengers, blocking unwanted calls and other nuances related to privacy and security on the network. You can follow him on Twitter: https://twitter.com/tunecomp
View Comments
Thanks for this. I'm going to try this later. Hopefully it works!
Very nice i went almost buying a new case but the error was indeed at the software of the Aorus Z390 Pro Wifi motherboard. Great Article Great Help. The link is perfect.
Thank you so much for your kind words!